Your Trusted Advisor in AI and IT Solutions
Working as your advisor from technology selection to full lifecycle support
“Partnering with MC Austin has been transformative for our organization. Their expertise in technology and access to resources has modernized our operations and enhanced our efficiency. It has allowed us to stay ahead in a rapidly evolving environment, ensuring we can provide top-tier services to our clients. We highly recommend MC Austin for their exceptional service and innovative solutions.”
Jorge Vazquez, Director of Technology Management and Innovation, Housing Authority of the City of Austin
Solving Your Technology Challenges
Enhanced Customer Experience
AI transforms customer experience by delivering personalized, intelligent, and instantaneous support that anticipates and resolves customer needs with unprecedented speed and accuracy.
Automating Workflows for Maximum Efficiency
Businesses now save time with automated workflows that eliminate manual bottlenecks.
Ensuring Reliable System Performance
Our clients now enjoy uninterrupted operations and greater productivity with reliable systems.
Building Resilient and Reliable Systems
We’ve built backup solutions for clients, ensuring resilience and uninterrupted operations.
Enhancing Workstation and System Security
We’ve implemented proactive security measures for clients, reducing vulnerabilities and risks.
Threat Detection and Response
Our partners provide comprehensive security insights to protect your digital infrastructure from evolving cyber risks.
Streamlined IT and Voice Network Management
We’ve simplified IT and voice network management for customers, making their day-to-day operations smoother.
Boosting Collaboration with Advanced Communication Tools
Our customers have improved collaboration and productivity with upgraded communication systems
Case Studies
COMMERCIAL PROPERTY: RELIABLE, COST-EFFECTIVE BUILDING SYSTEMS
Challenge
A property faced high costs and complex billing needing a reliable solution.
Solution
Implemented dual-circuit SD-WAN with 24/7 monitoring, and a NextGen firewall for continuous service.
Results
- 40% cost savings
- Improved bandwidth and coverage
- Increased reliability
PUBLIC HOUSING AUTHORITY: CLOUD TRANSITION FOR RELIABILITY AND CONTINUITY
Challenge
A public housing authority needed to enhance reliability, migrate servers to the cloud, transition to Office 365, and stay within budget.
Solution
We assessed infrastructure, guided technology selection, managed the RFP, and coordinated the cloud migration and Office 365 integration.
Results
- Improved reliability and security
- On-time implementation within budget
- Enhanced operations, supporting both employees and residents.
UNIVERSITY: CLOUD COMMUNICATIONS FOR REMOTE LEARNING
Challenge
A university urgently needed a remote-capable replacement for its end-of-life PBX system.
Solution
Mapped requirements, managed the RFP, and oversaw cloud communications implementation with minimal disruption.
Results
- On-time installation despite schedule changes
- High user satisfaction
- Met budget goals
- Effectively supported the shift to remote learning
LAW FIRM: IT & VOICE CONSOLIDATION FOR SECURITY
Challenge
A national law firm needed a secure, unified IT and voice system for remote work within budget.
Solution
Assessed needs, designed a solution with software, firewalls, and local resources, and managed smooth implementation.
Results
- Streamlined IT and voice systems
- Enhanced security
- Budget-friendly, on-time delivery
HEALTH ORGANIZATION: STREAMLINED CLOUD COMMUNICATIONS
Challenge
A multi-site health organization needed a reliable, cost-effective system integrated with Microsoft Teams.
Solution
Assessed needs, managed the RFP, and implemented a cloud solution with minimal downtime.
Results
- On-time, within budget
- Improved functionality and user satisfaction
BUSINESS BROKERAGE FIRM: COST-EFFECTIVE CLOUD UPGRADE
Challenge
A brokerage firm needed a cost-effective upgrade from analog to a cloud platform with enhanced functionality and remote support.
Solution
Assessed needs, selected a Unified Communications platform with voice, video, and texting, and ensured a seamless transition.
Results
- Enhanced functionality and remote capabilities
- Reliable internet connectivity
- Reduced costs with improved services
Our Engagement Process
Discovery
We delve into your needs through a detailed assessment process.
Selection
We provide you with options that meet your criteria and will advise you to help you with your final decision.
Implementation
The MC Austin team will oversee the entire implementation process from contracts to training, providing regular status updates.
Support
MC Austin will facilitate your provider relationship at no additional charge through the duration of your contract.