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# MC Austin

Keeping Your Business Connected

## Sitemaps

- [XML Sitemap](https://mcaustin.com/sitemap.xml): Contains all public & indexable URLs for this website.

## Posts

- [AI for Small Business Owners: AI Virtual Assistants to Scale Your Business](https://mcaustin.com/ai-for-small-business-owners/) - This is the AI for Small Business Owners, where you'll learn how to use AI virtual assistants to scale your business and everything else you need to know.
- [The Executive Guide to Cloud Contact Centers](https://mcaustin.com/the-guide-to-cloud-contact-centers/) - This is the Guide to Cloud Contact Centers, where you'll learn everything you need to know, including the benefits for small businesses and more. Learn more!
- [The Hosted PBX Guide: Pricing and Comparisons](https://mcaustin.com/the-hosted-pbx-guide-pricing-and-comparisons/) - This is the Hosted PBX Guide, where you'll learn everything you need to know about hosted PBX pricing, comparisons, its benefits, and more. Learn more here.
- [UCaaS vs CCaaS: Choosing the Right Cloud Communication Strategy](https://mcaustin.com/ucaas-vs-ccaas/) - This is the UCaaS vs CCaaS guide, where you'll learn how to choose the right cloud communications strategy for your business and the benefits of both.
- [UCaaS State of Disruption Report 2025: Your Essential Guide to the Future of Business Communication](https://mcaustin.com/2025-ucaas-trends/) - In today's rapidly evolving digital workplace, understanding the latest trends in Unified Communications as a Service (UCaaS) is crucial for staying competitive. The 2025 State of Disruption Report serves as your roadmap for navigating the next 6–12 months of unified communications technology. For a detailed analysis, click here to access the full Avant Analytics 2025
- [AI Applications for Small and Mid-Market Organizations: The Customer Experience and Efficiencies](https://mcaustin.com/ai-applications-for-small-and-mid-market-organizations-the-customer-experience-and-efficiencies/) - We’ve had several recent client inquiries asking how they can use AI, so I thought I would share a few relevant thoughts. AI seems to be a ubiquitous term these days. The promise of AI is everywhere. More practically, our clients are asking how to use Artificial Intelligence (AI) in their businesses. While there are
- [The Role of Managed IT Security Services: Achieving Peace of Mind in the Cloud](https://mcaustin.com/the-role-of-managed-it-security-services/) - Managed IT security services offer protection and peace of mind in the cloud environment.
- [Demystifying SASE: A Comprehensive Breakdown for the Modern Enterprise](https://mcaustin.com/demystifying-sase-a-comprehensive-breakdown-for-modern-enterprises/) - There are multifaceted aspects that should be considered when determining whether outsourcing your IT services is the right move for your business.
- [Remote Work, Secure Work: How MSPs Provide Your Cybersecurity Protection](https://mcaustin.com/remote-work-secure-work-how-msps-provide-your-cybersecurity-protection/) - There are multifaceted aspects that should be considered when determining whether outsourcing your IT services is the right move for your business.
- [Evaluating the Real Cost of Outsourcing IT: Beyond the Bottom Line](https://mcaustin.com/evaluating-the-real-cost-of-outsourcing-it-beyond-the-bottom-line/) - There are multifaceted aspects that should be considered when determining whether outsourcing your IT services is the right move for your business.
- [The Power Duo: Unraveling the Difference Between UCaaS and CCaaS, and the Benefits of Bundling](https://mcaustin.com/unraveling-the-difference-between-ucaas-and-ccaas-and-the-benefits-of-bundling/) - Managed Service Providers (MSPs) offer a comprehensive suite of IT services that help businesses manage and optimize their technology infrastructure.
- [Choosing the Right Cloud Phone System for Your Business](https://mcaustin.com/choosing-the-right-cloud-phone-system-for-your-business/) - Managed Service Providers (MSPs) offer a comprehensive suite of IT services that help businesses manage and optimize their technology infrastructure.
- [UCaaS vs. VoIP: Making the Right Communication Choice for Your Business](https://mcaustin.com/ucaas-vs-voip-making-the-right-communication-choice-for-your-business/) - Managed Service Providers (MSPs) offer a comprehensive suite of IT services that help businesses manage and optimize their technology infrastructure.
- [Demystifying Desktop as a Service: A Transformative Future-Proof Solution](https://mcaustin.com/demystifying-desktop-as-a-service-a-transformative-future-proof-solution/) - Desktop as a Service (DaaS) is a cloud computing service dedicated to delivering virtual desktops to end-users via the internet. It effectively relocates the entire desktop environment, including the operating system, applications, and data, to a remote server situated within a data center
- [What are Managed IT services?](https://mcaustin.com/what-are-managed-it-services/) - Managed Service Providers (MSPs) offer a comprehensive suite of IT services that help businesses manage and optimize their technology infrastructure.
- [7 Reasons Austin Businesses Should Switch to UCaaS](https://mcaustin.com/7-reasons-austin-businesses-should-switch-to-ucaas/) - Managed Service Providers (MSPs) offer a comprehensive suite of IT services that help businesses manage and optimize their technology infrastructure.
- [4 Steps to solving internet connectivity problems in Texas schools](https://mcaustin.com/4-steps-to-solving-internet-connectivity-problems-in-texas-schools/) - Managed Service Providers (MSPs) offer a comprehensive suite of IT services that help businesses manage and optimize their technology infrastructure.
- [5 Reasons Structured Cabling is Important to Texas Businesses](https://mcaustin.com/5-reasons-structured-cabling-is-important-to-texas-businesses/) - Managed Service Providers (MSPs) offer a comprehensive suite of IT services that help businesses manage and optimize their technology infrastructure.

## Pages

- [Home](https://mcaustin.com/) - Get premier IT consulting in Austin TX at MC Austin. Our telecom services include cybersecurity, contact center solutions, AI, VoIP, managed IT, and more.
- [IT services for Public Sector](https://mcaustin.com/industries/it-services-for-public-sector/) - Get reliable and secure public sector consulting IT services for organizations and government agencies here. We help you find the best IT services possible.
- [AI Solutions](https://mcaustin.com/technology-solutions/ai-solutions/) - Get Custom AI Business Solutions tailored to your needs here. We can help you with AI business process optimization solutions. Learn more with a free proposal.
- [VoIP & Business Phone Systems](https://mcaustin.com/technology-solutions/voip-business-phone-systems/) - See the best VoIP and business phone systems in Austin, TX, so you can manage your business's customer interactions in a streamlined, cloud-based solution.
- [IT Solutions for Education](https://mcaustin.com/industries/it-services-for-education/) - We provide IT solutions for education, including advanced networking, cloud-based learning platforms, and cybersecurity. Get school IT services here!
- [It Managed Services](https://mcaustin.com/technology-solutions/it-managed-services/) - Get quality IT Managed Services through our network of experienced service providers. We connect you with top-tier services that streamline your technology.
- [Law Firm IT Services](https://mcaustin.com/industries/law-firm-it-services/) - Get IT solutions for law firms custom to your unique needs. We ensure secure data management and compliance with legal industry regulations. Learn more here.
- [Healthcare IT Services](https://mcaustin.com/industries/healthcare-it-services/) - Get healthcare IT consultant services here. We help you get secure, scalable, and efficient medical IT service solutions. Request a proposal here.
- [Real Estate IT Services](https://mcaustin.com/industries/real-estate-it-services/) - We provide consulting for real estate IT services, including enhancing operations with reliable and scalable real estate IT solutions. Learn more here.
- [Financial IT Services](https://mcaustin.com/industries/financial-it-services/) - Get IT services for the financial industry here. We provide secure, scalable, and efficient managed financial IT solutions. Request a proposal here.
- [Cybersecurity Solutions](https://mcaustin.com/technology-solutions/cybersecurity-solutions/) - Get cybersecurity solutions in Austin TX for your businesses here. MC Austin provides solutions to safeguard your business's data and detect threats.
- [Contact MC Austin](https://mcaustin.com/contact/) - You've just found the premier Austin managed IT service provider. Contact MC Austin to get started.
- [UCaaS](https://mcaustin.com/technology-solutions/ucaas/) - Unified Communications as a Service (UCaaS) brings your voice, messaging, and video calls into a streamlined platform, enabling teams to stay connected anywhere.
- [CCaaS](https://mcaustin.com/technology-solutions/ccaas/) - MC Austin CCaaS, or Contact Center as a Service, lets your business manage customer interactions in a streamlined, cloud-based solution.
- [AI for Customer Service](https://mcaustin.com/technology-solutions/ai-enhanced-customer-experience/) - MC Austin refines AI for customer service with unique implementation and AI-driven solutions for automation, personalization, and analytics.
- [Blog](https://mcaustin.com/blog/) - The MC Austin blog highlights managed IT services trends in the industry, covering cybersecurity, AI, UCAAS, CAAS, and other topics.
- [About Page](https://mcaustin.com/about/) - MC Austin is Austin's premier technology provider. Learn more about MC Austin and all of our managed IT services.
- [Industries](https://mcaustin.com/industries/) - [et_pb_section fb_built=”1″ custom_padding_last_edited=”on|tablet” admin_label=”Section” module_class=”hero-section-law-firms” _builder_version=”4.27.4″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”90deg” background_color_gradient_stops=”#004a71 0%|#0d668e 100%” background_enable_image=”off” height_tablet=”500px” height_phone=”500px” height_last_edited=”off|desktop” custom_margin=”-95px||||false|false” custom_margin_tablet=”-110px||||false|false” custom_margin_phone=”-110px||||false|false” custom_margin_last_edited=”on|tablet” custom_padding=”180px|10px||10px|false|true” custom_padding_tablet=”120px||||false|false” custom_padding_phone=”120px||||false|false” global_colors_info=”{}”][et_pb_row _builder_version=”4.27.3″ _module_preset=”default” width=”100%” width_tablet=”100%” width_phone=”100%” width_last_edited=”on|desktop” global_colors_info=”{}”][et_pb_column type=”4_4″ module_class=”display-flex-col” admin_label=”Column” _builder_version=”4.27.3″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Industries We Serve” admin_label=”Heading” _builder_version=”4.27.3″ _module_preset=”default” title_font=”Montserrat|700|||||||” title_text_align=”center” title_text_color=”#FFFFFF” title_font_size=”60px” title_line_height=”1.3em” width=”80%” custom_margin=”0px||0px||false|false” custom_padding=”0px||0px||false|false” title_font_size_tablet=”46px” title_font_size_phone=”35px” title_font_size_last_edited=”on|tablet” global_colors_info=”{}”][/et_pb_heading][et_pb_text
- [404 Error Page](https://mcaustin.com/404-error-page/) - [et_pb_section fb_built=”1″ _builder_version=”3.25.4″ background_color=”#0d668e”][et_pb_row _builder_version=”3.25.4″][et_pb_column type=”4_4″ _builder_version=”3.25.4″][et_pb_text admin_label=”404″ _builder_version=”3.25.4″ text_font=”Montserrat|800|||||||” text_text_align=”center” text_text_color=”#ffffff” text_font_size=”100px” header_font=”|800|||||||” header_text_color=”#ffffff” header_font_size=”80px” custom_padding=”40px||40px”]404[/et_pb_text][et_pb_text _builder_version=”3.25.4″ text_font=”Montserrat|700|||||||” text_text_align=”center” text_text_color=”#ffffff” text_font_size=”20px” ul_font=”||||||||”]Sorry! The page you are looking for can’t be found.[/et_pb_text][/et_pb_column][/et_pb_row][et_pb_row column_structure=”1_2,1_2″ _builder_version=”3.26.3″ make_equal=”on”][et_pb_column type=”1_2″ _builder_version=”3.25.4″][et_pb_button button_url=”@ET-DC@eyJkeW5hbWljIjp0cnVlLCJjb250ZW50IjoiaG9tZV91cmwiLCJzZXR0aW5ncyI6e319@” button_text=”Go Home” button_alignment=”right” admin_label=”Home” _builder_version=”3.26.3″ _dynamic_attributes=”button_url” custom_button=”on” button_text_size=”18px” button_text_color=”#ffffff” button_bg_color=”#509bbf” button_font=”||||||||” background_layout=”dark” custom_padding=”||” hover_enabled=”0″ button_alignment_last_edited=”on|phone” button_alignment_tablet=”center”][/et_pb_button][/et_pb_column][et_pb_column type=”1_2″
- [Privacy Policy](https://mcaustin.com/privacy-policy/) - [et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”] PRIVACY POLICY Revised: September 1, 2019 The purpose of this Privacy Policy is to describe how BKTB Group, Inc., dba MC Austin (the “Company”) may collect, use, store, disclose and process (“process”) your information
- [Terms and Conditions](https://mcaustin.com/terms-and-conditions/) - [et_pb_section fb_built=”1″ _builder_version=”4.16″ global_colors_info=”{}”][et_pb_row _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.16″ custom_padding=”|||” global_colors_info=”{}” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.16″ background_size=”initial” background_position=”top_left” background_repeat=”repeat” global_colors_info=”{}”]WEBSITE TERMS OF USE Revised: September 1, 2019 1. GENERAL This Website Terms of Use Agreement (“Agreement“) governs your access and use of the website operated by BKTB Group, Inc., dba MC Austin (the “Company,” “our,” “us,”
- [Thank you](https://mcaustin.com/thank-you/) - [et_pb_section fb_built=”1″ _builder_version=”3.25.4″ background_color=”#0d668e”][et_pb_row _builder_version=”3.25.4″][et_pb_column type=”4_4″ _builder_version=”3.25.4″][et_pb_text admin_label=”Thank You” _builder_version=”3.26.3″ text_font=”Montserrat||||||||” text_text_align=”center” text_text_color=”#ffffff” text_font_size=”40px” header_font=”||||||||” header_text_color=”#ffffff” header_font_size=”40px” custom_padding=”40px||5px||false|false”]Thank you [/et_pb_text][et_pb_text _builder_version=”3.26.3″ text_font=”Open Sans||||||||” text_text_align=”center” text_text_color=”#ffffff” text_font_size=”20px” ul_font=”||||||||”]We appreciate your interest in our services and will be in contact very soon. [/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section]

## Case Studies

- [Barron & Newburger, PC](https://mcaustin.com/case_study/barron-newburger-pc/) - Background When law firm Barron & Newburger, PC approached MC Austin to consolidate their IT and voice networks, we helped find the right partner for the project. Top Considerations Create a cohesive IT and voice solution Leverage technology for a large remote workforce Securely manage computers, software applications, and servers Stay within budget Process Step
- [First Choice Business Brokers](https://mcaustin.com/case_study/first-choice-business-brokers/) - Background When First Choice Business Brokers began their search for improving their Internet connectivity and office phone system, they turned to MC Austin as their trusted advisor to start the process. The project goals included improved technology, greater capabilities within their budget. MC Austin successfully managed the project from the initial assessment through final implementation,
- [Consolidated Electrical Distributors](https://mcaustin.com/case_study/consolidated-electrical-distributors/) - Background When CED began the process of moving to a new location, they contacted MC Austin for assistance. The new location was a new building, and so they needed everything from cabling to internet service. The total services provided by MC Austin included a new server room and rack, an upgraded phone system, an external
- [City of Austin Housing Authority](https://mcaustin.com/case_study/city-of-austin-housing-authority/) - Background The Housing Authority, City of Austin (HACA) faced challenges with multiple facility-related outages and needed to improve business continuity. To ensure reliable and effective service for their employees and residents, they decided it was time to improve and enhance their existing technology systems. Key considerations for MC Austin include transitioning all servers to the
- [Bluebonnet Trails](https://mcaustin.com/case_study/bluebonnet-trails/) - Background When the Bluebonnet Trails team realized they needed to improve their communications, they sought to replace their existing system with a state-of-the-art and reliable communications platform designed to meet their complex user needs over multiple locations in an eight-county area. However, to move forward with the project, the new service needed to be cost-effective
- [AQUILA Property Management](https://mcaustin.com/case_study/aquila-property-management/) - Background When the AQUILA team acquired a new property, they began reviewing the monthly expenses associated with internet connections and dial tone for the EMS, fire and elevator panels, access control system, security monitoring, public WiFi, and internet access for the building engineers. AQUILA engaged MC Austin to help decipher the complex bills, determine the
- [Southwestern University](https://mcaustin.com/case_study/southwestern-university/) - Background When the Southwestern University team realized they needed to replace their end-of-life PBX system, they sought to replace it with a state-of-the-art and reliable communications platform designed to meet their complex user needs. However, to move forward with the project, the cost of the new system could not exceed the current communications costs. Just

## Team Members

- [Brandi West, Director of Client Success](https://mcaustin.com/team_member/bradi-west-director-of-client-success/) - Brandi’s career at MC Austin has evolved over 25 years of experience in operations and fostering long-term client relationships delivering efficient solutions at MC Austin. Brandi is committed to client satisfaction and developing tailored solutions to the diverse needs of her clients, including the Legal sector and the Corpus Christi and South Texas markets. Brandi
- [Anthony Moreno, CEO](https://mcaustin.com/team_member/anthony-moreno-ceo/) - Anthony has spent the last 40 years in various technology roles, shaping his expertise in AI, cybersecurity, IT, and telecom. MC Austin provides AI and IT advisory services to small and mid-sized businesses in commercial industries and the public sector across Texas and the U.S. Beyond work, Anthony spends time with his growing family, golf,
- [Steve Talbert, VP Client Solutions](https://mcaustin.com/team_member/steve-talbert-vp-client-solutions/) - Steve is a dedicated technology professional whose career has spanned four decades. Steve oversees our enterprise level clients in a variety of industries, with a focus on Real Estate Management, Housing Authorities and Financial institutions. He enjoys free time with family and friends, honing his barbequing skills and watching his grandchildren excel in their sports.
- [Gary Teich, CFO](https://mcaustin.com/team_member/gary-teich-cfo/) - Gary brings four decades of financial expertise to his role overseeing Finance at MC Austin. He is a licensed CPA with experience in both the public and private accounting sectors. He provides technical expertise regarding financial transactions and ensures that financial records are properly prepared. Gary loves spending time with his family at their ranch
- [Irma Moreno, VP Client Relations](https://mcaustin.com/team_member/irma-moreno-vp-client-relations/) - Irma works with clients to ensure they receive the best client experience possible. She excels at building ongoing relationships and delivering excellent service. Irma has developed relationships with a variety of clients, including honing her knowledge of the technology needs of state agencies and local municipalities, education, and nonprofits. When not working, Irma enjoys spending
- [Caryn Abraham, Director of Business Development](https://mcaustin.com/team_member/caryn-abraham-director-of-business-development/) - Caryn joined the MC Austin team in 2022 and has focused on building our client base and fostering relationships with our partners. Prior to MC Austin, she served in management roles and served on a variety of Boards throughout Austin. Caryn enjoys spending time with her family, puppy and friends, cheering on UT and the

## Categories

- [Telecommunications](https://mcaustin.com/category/telecommunications/)
- [Managed IT Services](https://mcaustin.com/category/managed-it-services/)
- [Structured Cabling](https://mcaustin.com/category/structured-cabling/)
- [Internet Connectivity](https://mcaustin.com/category/internet-connectivity/)
- [UCaaS](https://mcaustin.com/category/ucaas/)
- [CCaaS](https://mcaustin.com/category/ccaas/)
- [VoIP](https://mcaustin.com/category/voip/)
- [DaaS](https://mcaustin.com/category/daas/)
- [Cybersecurity](https://mcaustin.com/category/cybersecurity/)
- [SASE](https://mcaustin.com/category/sase/)
- [SD-WAN](https://mcaustin.com/category/sd-wan/)
- [AI](https://mcaustin.com/category/ai/)

## Tags

- [Communications](https://mcaustin.com/tag/communications/)
- [IT services](https://mcaustin.com/tag/it-services/)
- [Mobile devices](https://mcaustin.com/tag/mobile-devices/)
- [Education](https://mcaustin.com/tag/education/)
- [Austin](https://mcaustin.com/tag/austin/)
- [Phones](https://mcaustin.com/tag/phones/)
- [DaaS](https://mcaustin.com/tag/daas/)
- [outsourcing](https://mcaustin.com/tag/outsourcing/)
- [Remote Work](https://mcaustin.com/tag/remote-work/)
- [MSP](https://mcaustin.com/tag/msp/)
- [Security](https://mcaustin.com/tag/security/)
- [UCaaS vs CCaaS](https://mcaustin.com/tag/ucaas-vs-ccaas/)
- [cloud contact centers](https://mcaustin.com/tag/cloud-contact-centers/)
- [ai for small business](https://mcaustin.com/tag/ai-for-small-business/)

## Team Member Levels

- [Leadership](https://mcaustin.com/team_member_level/leadership/)